Social Media to be Adopted as an Enterprise Solution in 2010 – Isn’t it?

Enterprise Social Media Image at StevenGroves.comThere is quite a bit of talk these days with organization looking to get their house in order for 2010 in regards to social media.  It’s happening in the C-Suite, the V-Suite, online and off line over a cup of coffee in the local Starbucks.

We’re seeing non-profits, for profit SMB and large organizations all coming to grips with the understanding that a social media presence is essential in connecting to their customers, stakeholders, prospects and employees.  What we see is very, very smart people struggling with how to involve themselves with various social media components.  With a klaxon going off in their head and their hair on fire, they are looking for tactics to implement right away.

We’re seeing varying approaches.  Some are staging a social media campaign, others are creating a social media position within the marketing department and others are undertaking tactical deployments of particular set of tools and then waiting to see what happens next.  What these all have in common is a short-horizon demand to prove what social media can do for them.

What is missing in all these efforts is a perspective on how to use social media to connect with their customers in a lifelong relationship, all the while monitoring the things that can be monitored, applying a return-on-investment metric to the data and thus being able to manage what kind of incremental return they can create by a transparent, public presence.

Admittedly, this is my perspective based on years of involvement in online social technology, not one based on the recent boom on attention being given to social media.  What is supportable in all these efforts is that they are steps along the journey toward what I think is a broad, global cultural adoption of a media model that presents a social element in virtually every exposure.

It will start with simple icons identifying where to connect with the brand in print ads, expand to interactive capabilities during broadcasts on the 2nd, 3rd and 4th screens (Television, computer and mobile phone) and with the pending leaps of technology ahead of us in the next few years, a socialized element in media will become an expected, albeit optional part of virtually everything we see.

So that’s the future, what do you do today? Short answer – whatever you are comfortable with that leads you down that path.  Longer answer – Lose the mindset that social media is episodic, or a short run element in an overall marketing program.  Adopt instead a perspective that a social, customer-centric interactive approach is where you and your organization is headed.  Recognize that media, with social elements will impact more, much more than just how your message gets out.  It will impact how you service your customers, find your prospects, connect with stakeholders and develop your products.  How it will do all that is the journey we’re on.

A word of advice is to not get caught up with self-proclaimed ‘experts’ promoting a flavor-of-the-day approach.  Look for partners with experience in business, online communications technology and the ability to work across the organization you already have in place, embedding a social component into the fabric of the enterprise – it’s where your headed anyway.

Images used in the picture courtesy of TodayinArt.com, Guwashi999 on Flickr and overlaid by Steven Groves

  • http://www.briantroy.com/blog briantroy

    Not sure I agree with the title…

    I'm of the opinion that 2010 is the year of measurement, meaning and metrics. Only after we have those things can we truly begin to allow enterprises to formulate ROI, outcome metrics and sustainable initiatives for using Social Media to improve their CORE METRICS (sales, revenue, profit, etc).

    You said “… all the while monitoring the things that can be monitored, applying a return-on-investment metric to the data and thus being able to manage what kind of incremental return they can create…” – that is the money phrase and the real point.

    Less anecdotes, more metrics.

  • http://www.TheSocialMediaBible.com StevenGroves

    Roy,

    Thanks for the comment and yes, it is that 'money phrase' that is the supporting element of the blog post title. It's what will drive the adoption this year and, with the speed of adoption, by the end of the year we'll start seeing a greater focus on a broader enterprise usage model.

    Anecdote are kinda' of quaint – I'll keep using them. Metrics, we'll put them up when appropriate.

    Again, thanks for the visit and comment!

  • http://matthewpetro.wordpress.com Matthew Petro

    Great post! Thank you stating that social media is not episodic. I think a lot of companies which haven't started to explore social media are hoping it's just a fad which will go away, and they need to hear that it's not a fad, but a fundamental shift in communication.

  • http://www.briantroy.com/blog briantroy

    Not sure I agree with the title…

    I'm of the opinion that 2010 is the year of measurement, meaning and metrics. Only after we have those things can we truly begin to allow enterprises to formulate ROI, outcome metrics and sustainable initiatives for using Social Media to improve their CORE METRICS (sales, revenue, profit, etc).

    You said “… all the while monitoring the things that can be monitored, applying a return-on-investment metric to the data and thus being able to manage what kind of incremental return they can create…” – that is the money phrase and the real point.

    Less anecdotes, more metrics.

  • http://www.TheSocialMediaBible.com StevenGroves

    Roy,

    Thanks for the comment and yes, it is that 'money phrase' that is the supporting element of the blog post title. It's what will drive the adoption this year and, with the speed of adoption, by the end of the year we'll start seeing a greater focus on a broader enterprise usage model.

    Anecdote are kinda' of quaint – I'll keep using them. Metrics, we'll put them up when appropriate.

    Again, thanks for the visit and comment!

  • http://matthewpetro.wordpress.com Matthew Petro

    Great post! Thank you stating that social media is not episodic. I think a lot of companies which haven't started to explore social media are hoping it's just a fad which will go away, and they need to hear that it's not a fad, but a fundamental shift in communication.

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